Customer ServiceCustomer Service
About the Delta Truck Boxes Warranty
Where can I get warranty information?
About the CPO Money Back Guarantee, Returns and Cancellations
What is your Money Back Guarantee?
What is your return policy?
What is your cancellation policy?
About Delta Truck Boxes Certified Factory Reconditioned
What is a Delta Truck Boxes Certified Factory Reconditioned product?
Why buy a Delta Truck Boxes Certified Factory Reconditioned product?
Where do reconditioned products come from?
Who repairs the products?
What is a Certificate of Authenticity?
About Shipping
What are your shipping terms?
When will my item ship?
When will my item arrive?
Can I track the shipment of my order?
Do you offer expedited shipping?
Do you ship to Canada?
Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?
Do you ship internationally?
About Payment and Checkout
Do you charge sales tax?
What forms of payment do you accept?
Do you accept international credit cards?
Can I have my order shipped to an address that’s not my billing address?
When I successfully submit an order, is the order approved automatically?
About Privacy and Security
What is your privacy policy?
Is my online transaction safe?
Contact Us
How can I contact you if my questions aren't answered here?
Where can I get warranty information?
Each Delta Truck Boxes product comes with a Delta Truck Boxes limited warranty. For warranty information, please click here.
What is your Money Back Guarantee?
We are committed to customer satisfaction. All our products are covered by CPO’s 30 Day Money Back Guarantee. If you aren’t happy with your purchase, send it back unused within 30 days, and we will refund the amount of the merchandise ordered. Please note that CPO’s 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. Click here for more information on our return policy.
What is your return policy?
A 15% restocking fee will be charged for returned items where the item is not damaged, nor defective. Please note that CPO's 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc.Returning an Item
To return an item, just follow these easy steps:
| Step #1: | Call us at 800-716-6036 to request a Return Merchandise Authorization (RMA) number. If you are returning a damaged or defective item and want a replacement, we will process your replacement order at this time. |
| Step #2: | Place a copy of your invoice in the box and write your RMA number on the invoice. This helps us expedite the processing of your return and allows us to refund your money promptly. |
| Step #3: | Ship the product to: |
| CPO Returns 900 Raco Drive Suite B Lawrenceville, GA 30045 |
Note: We recommend getting shipping insurance, as we can't be responsible for damage that occurs in transit. Save your tracking number, as this is your proof of return and so that you can track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item.
Refunds
When we have received and processed your return, we will send you an email confirmation. In approximately 5 to 7 days you should see the credit on your credit card. The credit will be for the amount of the merchandise ordered, less any exceptions (see below). We cannot reimburse you for any of the shipping charges associated with your original order.
Exchanges
Replacement products must be received in CPO's national distribution center within 14 days of issuing the shipping label, or your credit card may be charged for the second item shipped to you.
Exceptions
Truck Boxes will be accessed a 15% restocking fee unless the product is proven to be damaged or defective after inspection.
We are committed to making the returns process as easy as possible. To initiate a return, please contact us by phone to request a Return Merchandise Authorization (RMA) number. If the return is made within 30 days of receipt of the merchandise and the product has not been used, the returned merchandise will be eligible for our Money Back Guarantee. All returned merchandise must be received within 10 days of issuing the RMA. Please note that any merchandise returned will be assessed 15% restocking fee, unless damaged or defective.
We recommend getting insurance, as we can't be responsible for damage that occurs in transit. Save your tracking number, so that you can track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with your return.
To obtain an RMA number, please call us toll free at 1-800-714-0918 (9:00AM-9:00PM EDT Monday-Friday, 9:00AM-6:00PM EDT Saturday-Sunday.)
What is your cancellation policy?
You may cancel an order by calling 800-714-0918 between 9:00AM-9:00PM EDT Monday-Friday and 9:00AM-6:00PM EDT Saturday-Sunday. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within serveral hours of the order being placed.
What is a Delta Truck Boxes Certified Factory Reconditioned product?
A Delta Truck Boxes Certified Factory Reconditioned product has been through a complete inspection by factory trained technicians at the . Genuine factory replacement parts have been installed by the technicians as necessary. The reconditioned product is guaranteed to meet all original specifications and to perform as new. The item may have minor cosmetic blemishes. Each reconditioned item comes with a Certificate of Authenticity. Total customer satisfaction is backed up by a one year repair warranty by a nationwide network of factory and authorized service centers.
Why buy a Delta Truck Boxes Certified Factory-Reconditioned product?
Quality - Serious Products for Trucks
Like New - Product has experienced very little
or no usage; any necessary repairs are performed by factory trained
technicians before resale
Price - Significant savings vs. new!
Full Warranty - Each reconditioned product
carries a full one year warranty (same as new)
Where do reconditioned products come from?
Reconditioned items are new products that were returned by a customer to the place of purchase. The product has been used very little or not at all. These products are sent to the for inspection and any necessary repair to bring them to new product factory specifications. They are subsequently sold as a reconditioned product.
Who repairs the products?
Products are repaired at the by factory trained technicians using genuine factory replacement parts.
What is a Certificate of Authenticity?
The Certified Factory Reconditioned title is awarded only to those Delta Truck Boxes reconditioned products which pass meticulous inspection. With strict eligibility criteria, a rigorous inspection and certification process, and a comprehensive one year Delta Truck Boxes warranty, CPO is your source for Certified Factory Reconditioned Delta Truck Boxes Delta or JOBOX.
What are your shipping terms?
We ONLY ship to physical addresses in the United States.When will my item ship?
We ship via LTL (Less-Than-Truckload) freight carriers. In-stock items usually ship within 8 business days and are in transit for up to five business days.
When will my item arrive?
We ship via LTL (Less-Than-Truckload) freight carriers. In-stock items usually ship within 8 business days and are in transit for up to five business days.
Can I track the shipment of my order?
Once your item is shipped, you will receive a shipping confirmation email containing a link to our order status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.
You may also visit our order status page and input your order number and billing zipcode to obtain the same info.
Do you offer expedited shipping?
Because most of the items we sell are shipped via freight carrier, expedited shipping is not available. However, there are some exceptions, so please call us if you're in need of expedited shipping, and we'll do our best to meet your needs.
Do you ship to Canada?
Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?
We do not ship to APO/FPO, US Territories, or Canada at this time.
For security purposes, we DO NOT ship to P.O. Boxes.
Do you ship internationally?
We do not ship internationally at this time.
Do you charge sales tax?
State laws require that sales tax be charged on all orders shipped to addresses within the states of California and Georgia.
What forms of payment do you accept?
We accept payment by Visa, MasterCard, American Express, Discover Credit Cards and PayPal Express Checkout. PayPal www.paypal.com (PayPal is only available as a payment option for on-line orders only)
Do you accept international credit cards?
We do not accept international credit cards for security and fraud protection purposes. If you do not have a US issued credit card, please call us at 1-800-710-1697 to learn about our alternative payment methods.
Can I have my order shipped to an address that’s not my billing address?
Yes, but if you’d like to ship to an address that’s not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an “Alternate Shipping Address”, which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.
When I successfully submit an order, is the order approved automatically?
All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.
Is my online transaction safe?
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.
What is your privacy policy?
We respect the privacy of our users. Our privacy policy can be found here.
How can I contact you if my questions aren't answered here?
CPO is an authorized dealer of Delta Consolidated Industries, Inc.. We are not the manufacturer or a division of Delta Consolidated Industries, Inc.. For questions about Parts, Warranty, Technical Support or to find a service center near you please call them directly at 800-643-0084.
CPO is committed to customer satisfaction and we are always happy to hear from our customers!
Contact us or call us toll free: 1-800-714-0918 (9:00AM-9:00PM EDT Monday-Friday, 9:00AM-6:00PM EDT Saturday-Sunday.) Every effort is made to respond to emails and voice mails within one business day.
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